Two party notification states
Twelve states currently require that both or all parties consent to the recording, California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington.
One party notification states
All other states and the District of Columbia require one-party consent in line with federal law. There are certain exceptions to these rules.
As defined by the FCC, accepted forms of notification for telephone recording by telephone companies are:
Verbal notification before the recording is made.
An audible beep tone repeated at regular intervals during the course of the call.
Prior verbal or written consent of all parties to the telephone conversation.
NB: "Notification" is acceptable, rather than consent.
Calls can be played within seconds of their completion.
Files are saved as .wav files.
This is up to customer discretion, except in the financial industry:
Records of oral communications kept pursuant to §§ 1.35(a) and 23.202(a)(1) and (b)(1) of this chapter shall be kept for a period of one year.
They may be archived to a back-up location of your choice, if you wish to keep them longer.
1.5 Kbs / second of recording time.
Standard query filters are available to search for recordings. Query criteria include: Date, Time, Call Length, Caller ID, and Call Direction.
Yes, if you have Administrator privileges.
Yes. You control logins and passwords for customized access for compliance officers and other qualified individuals.
No.
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